![]() It does take from 1 to 3 business days for our department to prepare and send out the 2nd email. Please wait until you receive the 2nd email stating that your order is ready for pick up. There will be no exceptions.įor pick up customers, you will be receiving two emails in total indicating status of your order. No refund or exchange process will be taken in place. We will ask you to send the damaged item back, so please DO NOT open it up.Īll the items will be FINAL SALE. ![]() Only if you record a unboxing video and send us an email with it, we will exchange to the new one. ![]() We need unboxing video as a proof for our record. In terms of that please make sure that your addresses and your shipping methods are accurate. No cancellation or exchanges or refunds will be made under any circumstances.
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